A new law is being introduced (on 9th July) forcing traders to publish information to consumers about accessing alternative dispute resolution (ie a process to resolve a problem with poor goods or services possibly without going to court). Traders will have to publish on their website and in their terms and conditions whom the consumer can go to initiate an alternative dispute resolution process.
This is good news for consumers, particularly as the law is due to be brought in Europe-wide and will also apply to transactions between consumers and traders based in different countries.
Consumers might still require help to understand their legal rights and to have representation at settlement meetings; however this is a positive alternative to court proceedings, which should now be seen as the last resort. We have to see how it works but it might also remove the difficulty of receiving faulty goods from a trader in another country.
If you wish to speak to one of Howell-Jones’ litigaton lawyers about a claim, please contact us.